Free shipping on international order of $79+

Shipping Info

HOW DOES kattymark SHIP YOUR ORDER AND HOW LONG DOES IT TAKE TO SHIP ?

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:


The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;


The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.


Processing time: 

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.


Shipping time: 

The time for your item(s) to travel from our warehouse to your destination.


All items sold at kattymark are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela,Argentina,Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Transportation method: global express transportation (some addresses require postal system logistics)
United States: 5-12 working days for fast shipping
Europe: 5-12 working days for fast shipping
Mexico: 12-15 working days for fast shipping
Australia: Fast shipping 5-12 working days
Due to the impact of COVID-19, the current express delivery time cannot be accurately guaranteed, and there are certain delays, please understand.


Full refunds are not available under the following circumstances:


1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2.Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond kattymark's control, such as public holidays and Customs issues.